Starting to Hate Pioneer AV

I rarely rant in this blog because one rule I stick to when I write (and even in emails) is that I shouldn’t do it whenever I’m angry. I’ve read anger clouds the mind and so I try to avoid writing in such condition because this is when posts become badly composed, grammatical errors occur, the messages don’t make sense, and the readers or recipients get irritated as well. Today, I can’t help it.

This is actually an update to my recent post. I got my Pioneer EV51DVD component back and to my utter dismay it got worse. After whispering some expletives and trying be composed while in front of our wide-eyed boy—who was wondering what on earth I’m doing behind our entertainment rack, I sent an email to Pioneer Philippines technical service headquarters. And here’s what I wrote:

This is to report a problem I just had with your service center – 21st Century Electronics & Service Center – in Bacoor, Cavite. Last Monday, I brought my EV51DVD unit (w/o the speakers) to the said place due to a distorted/humming center speaker. By the afternoon, I came back as agreed so I can check what the status is. The personnel said then that the amplifier might have to be replaced and that they will try to check if the part is available. I was advised that I should call the next day to check again.

Yesterday, I called back and was informed that it is already ok and that I can claim it ASAP. I asked what they find wrong in it and explained that they discovered that it only needs a capacitor replacement which they have already done.

Today, I eagerly went back to get my unit expecting that it has been fixed. I brought along with me only the center speaker for testing since it was the only speaker in question. The technician of course connected it to the unit and showed me that it is playing music already – I was really thankful that time. I paid Php 900 ($19) for the labor and Php 100 ($2) for the capacitor and then left.

However, after I arrived home and excitedly reconnected the unit to the other speakers, I discovered that something wrong was done with it. When I tried the “Test Tone” feature of the unit, I was surprised that the center speaker doesn’t emit a sound when the system displays “C.” And I got more dismayed when it sounded together with the right surround speaker.

I tried to ignore it thinking that it may not be that significant. So I tried playing a DVD (original) to check if it plays just as good as before – when we bought it. That’s when I learned further that both the left and right speakers’ sound has degraded as well no matter what pre-equalizer setting I use. The vocals (dialogue) from the movie weren’t as good either — it sounded muffled. In short, the unit I got back was a total disappointment as it has gotten worse than before. My suspicion right now is that they could have tapped the output of the center speaker to the right surround speaker. I also suspect that what’s inside my unit right now aren’t its original amplifier ICs as well. Hopefully, I’m wrong.

I’m really frustrated and feel betrayed. Tomorrow or anytime this week, I’ll go back to that service center to have it fixed (they gave me two months warranty which I hope they will honor). But right now this email is sent to you for your corrective action. I’m asking you to do your investigation as well so that this won’t happen to any other customers like me who might go there in good faith just to get a service not expected from a good brand like Pioneer.

After looking at and reading the above email again, I somehow feel glad that at least it appears tactful enough. I don’t know though if I’ll feel embarrassed about it tomorrow and curse myself for letting out a rant online which I always despise.

How about you? Do you think I did my best to contain my rant? Let me know.

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When I said “from a good brand like Pioneer” I actually lied. I think this is my last Pioneer. I had two succeeding bad experiences with it and probably I’ll consider other brands. I’m considering the following based on stories from friends and peers: Philips, Samsung and Sony. I guess I’ll just have to pick those with slim speaker or I can “invest” in good home theaters instead. Ti abi, don’t we just love this thing called consumerism.

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Pioneer
My search leads to my own blog.

 

Funny.  I’m trying to look for an image of the EV51DVD but my yahoo search led me to my own blog. Hahaha.

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Mood:5/10 Honks!

 

 

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Pioneer AV: Sound of Silence

Today, I decided to have our four-year old Pioneer EV51DVD fixed at a service center after its center speaker’s sound distorted all of a sudden several weeks ago. I was supposed to claim it by the afternoon but the news when I returned wasn’t that good–it may take two more months to wait for the amplifier IC to be delivered in case they can’t get an available part from their main Philippine office.

Since our little boy recently had this fondness of his Little Einstein CDs, a day without seeing his favorite puppets would mean only one thing: a tantrum-filled day. And so we decided to look for a cheap temporary DVD player only. Soon enough I found myself inside SM Dasma appliance center’s Pioneer booth looking at one DVD player unit. Then I remembered that the last one we had was also a Pioneer which its 3-CD player mechanism jammed and rendered the rest of it useless. Now, isn’t this the time to consider other brands?

I have to admit though that what keeps me from buying a Pioneer is because the sound quality is significantly different from the others like Sony. Likewise, I like the design of Pioneer which doesn’t exaggerate anything but instead keeps a balance between every part of the audio system. But this may not be the case nowadays – or so I hope.

No offense but I’ve been telling my wife that other A/V brands remind me of choices of Filipino OFWs especially those coming from the Middle East. That’s because I’ve seen from friends (and friends’ friends) when I was in grade school that their Dads (or other OFW relatives) would bring A/V components with extra large speakers that look as if they are setting up a baylehan (public dance area) inside their own house. If there’s one perfect thing to be estranged with your neighbors, this is it.

Now every time we window shop inside the appliance centers, the sight of the A/V systems with huge speakers still reminds me of my friends and their neighbors that might have hated them for the deafening music played all day, probably with the assumption that the their neighbors are into the same music genre or that everyone in the next household is awake just like them. Ti abi.

Tomorrow, I’ll be calling back to check if the amplifier IC is available. I’m hoping that there will be a replacement part or I might have to violate what I learned from a couple of financial planning seminars concerning one of the pitfalls of a consumer–using a credit card to buy a new player and incurring a bad debt in the process. And just in case this happens, I’m putting all the blame to Pioneer. Hahaha.

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Mood: 3/10 Honks!