Last night I realized I was running low on gas so I stopped at a Caltex station few kilometers from home. The attendants were standing outside happily waving and directing me to a pump. When I rolled down my window I noticed that these guys are wearing masks, their uniforms obviously dusty, and the gas pumps covered with ash but still everything seemed routine, they never hesitated to serve. No complaints whatsoever. The crew who filled my tank even asked how I was doing.
This is customer service. This is business continuity. These guys could’ve just decided not to report to work anymore due to obvious reasons–there is ashfall all over and they’d be standing outside their entire shift. Yes, outside, exposed. Yet they reported and continued to work.
Hope this story would put an end to unfair biases I read recently. We should not imply that because other companies continue to remain operating despite the circumstances the bosses are heartless. That because another business allowed their staff not to work, they are already the best employers. That is just not how it works. So please, spare me the drama.
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Didn’t expect that the original post (my personal Facebook page) will pick up and get shared. As of this writing it has reached 60 plus shares and 160 plus reactions. This beats my dance video. Hahaha.
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Mood: 2/10 Honks!!! (Almost 20 hours after I got home from an eventful return trip.)
Marcus Can Blog 