Relearning English the Call Center Way

In my quest to learn English I started attending a call center training that will go on for one week. Although I prepared myself to be corrected, all that mind setting did little to help suppress the shock I got the moment I heard our trainer speak. I haven’t heard such good and fluent English spoken in person for a long while.

The fluency of our trainer got me humbled and speechless. It made me feel that I was totally ignorant of this language the whole time and this may be because even if I have been blogging a lot for a couple of years already, I never had regular English conversation and if ever I had such chance to speak with someone at work, the quality did not come any near to what I am hearing inside this class. I am not saying that there is none in our current company who can speak English impressively but it is just that there is a very big difference compared with the call center standard. And it has something to do with what is called the “American thwang.”

According to our trainer, learning the American accent or pronunciation—funny that even this word is hard to pronounce—will be the majority of our training on top of my favorite grammar discussions. We also practiced listening skills and yesterday, we did tongue twisters that by the end of the class my tongue was just as tired as my mind.

Our trainer also suggested that we evaluate our typing skills by downloading Typing Master—I discovered can still do a decent 50 wpm with 95% accuracy for English words.

There will be three more sessions to go and I am eager to learn more. As painful and embarrassing as it may seem, I will open my mind to what is being taught, for this week I am relearning English. I kill me.

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Author: crisn

I'm Cris Nacionales from the Philippines.

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